Frequently Asked Questions

Thank you for visiting and shopping with BTYXCosmetics!

By doing so, you are agreeing to the terms and conditions that constitute our store policies and requirements.

Are your products really cruelty-free?

Yes! All of our beauty products are made with cruelty-free and vegan material.. 


What are each of your products made from?

Ingredient lists for each product is found on each individual product’s page.


Where do you ship from?

BTYXCosmetics products ship from Los Angeles, California.


Do you ship internationally?

For now, we are only shipping internationally to Canada. Stay tuned for more updates on international shipping!

How much is shipping? How long does it take?

All shipping rates for domestic orders charge at $5.00 and should arrive at most in 5 business days after shipment (this estimated time does not include our 1-2 business days of order processing). International orders shipping rate charges are calculated during checkout and delivery time ranges from 6-15 business days.


What payment methods do you accept?

We accept payment through PayPal and debit/credit cards.

How do I check the status of my order and track it?

After placing an order, please remain on standby for an email with information on when your order has been shipped, along with your tracking number. We ask that you kindly allow 24 hours before your tracking number is activated.


How do I use an online promotion code?

To redeem a promotion code, enter it in the field labeled ‘Promo Code’ during checkout. Then, click 'Apply'. Only one code can be applied per order. Please make sure the code you are applying is written correctly for the code to be activated. If you’re having any problems with this, feel free to contact our email.


How may I find out about any restocks, sales/promotions, new products and any other important information? 

All this important information and reminders are conveyed through our social medias. Click the social media icons above or down below under ‘Contact Us’ to stay connected with latest news regarding the brand!



How can I get issued for a refund?

Check out our refund policy under ‘FAQ’ to find out more information about how refunds work.



Be sure to check out our shipping and refund policies before shopping to avoid any confusion or issues.


If you have any other questions or concerns, you may reach us by contacting our email at Please allow no more than 24 hours for a response. We’re always here to help!