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Frequently Asked Questions

Thank you for visiting and shopping with BTYXCosmetics!

By doing so, you are agreeing to the terms and conditions that constitute our store policies and requirements.

Are your products really cruelty-free and vegan?

Yes! All of our beauty products are made with cruelty-free and vegan material.. 


What are each of your products made of?

Ingredient lists for each product is found on each individual product’s page.


Where do you ship from?

BTYXCosmetics products ship from Los Angeles, California.


Do you ship internationally?

For now, we are only shipping internationally to Canada. Stay tuned for more updates on international shipping!

How much is shipping? How long does it take?

All shipping for domestic orders are at a flat rate of $5.00 and should arrive at most in 5 business days after shipment (this estimated time does not include our 2-3 business days of order processing). For international orders, shipping rates are calculated at checkout and delivery time ranges from 6-15 business days after our 2-3 business days of order processing.


What payment methods do you accept?

We accept payment through PayPal, Apple Pay and debit/credit cards.

How do I check the status of my order and track it?

After placing an order, please remain on standby for an email with information on when your order has been shipped, along with your tracking number. We ask that you kindly allow 24 hours before your tracking number is activated.


How do I use an online promotion code?

To redeem a promotion code, enter it in the field labeled ‘Promo Code’ during checkout. Then, click 'Apply'. Only one code can be applied per order. Please make sure the code you are applying is written correctly for the code to be activated. If you’re having any problems with this, feel free to contact our email.


How may I find out about any restocks, sales/promotions, new products and any other important information? 

By subscribing to our email list and following our social medias, you will have access to all important information and reminders regarding the brand. You may subscribe simply by clicking our home page, where a pop-up screen will show for you to fill in your information. Our social media account information may also be found on the home page, under '#FacesofBTYX'.


How can I get issued for a refund?

Check out our refund policy under ‘FAQ’ to find out more information about how refunds work.



Be sure to check out our shipping and refund policies before shopping to avoid any confusion or issues.


If you have any other questions or concerns, you may reach us by contacting our email at Please allow no more than 24 hours for a response. We’re always here to help! 

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